Frequently Asked Questions

Products and compatibility

Which brands do you carry?

We stock consumables and spares for the cutting heads and laser sources used across most Indian fabrication shops — Raytools, Precitec, Ospri and Fine Focus heads, and IPG, MAX and Raycus sources. You can filter the full catalogue by brand from the sidebar on any listing page.

What kinds of parts can I buy?

Nozzles, focus lenses, collimator lenses, focus and collimating cover glass, ceramic rings, fiber protection caps, cleaning buds, filters and sensors, and machine electrical spares. We also list complete laser cutting, welding and marking machines.

How do I know a part fits my machine?

Every product page lists the head or source model the part is made for. If you are matching an existing part, the fastest check is the marking on the part itself — head brand, model, and for nozzles the bore size in millimetres. Search the model number in the search bar and you will see everything we carry for it.

If you are unsure, send us a photograph of the part or of your machine’s nameplate through our contact form. Identifying a part from a photo takes us a couple of minutes and saves you ordering the wrong one.

What bore size nozzle do I need?

Bore size follows material thickness and assist gas rather than the machine, so it is a cutting decision rather than a compatibility one. As a rule of thumb, smaller bores suit thin sheet and nitrogen cutting, larger bores suit thicker plate and oxygen cutting. Our nozzles are listed with their bore size, and where a product offers several sizes you choose the size on the product page before adding to cart.

Do you sell parts in bulk?

Yes. Consumables like nozzles, cover glass and ceramic rings are commonly ordered by the box, and we quote for volume. Tell us the part and the quantity through our contact form and we will come back with pricing.

Ordering

Do I need an account to order?

Creating an account keeps your addresses and order history in one place and lets you track orders yourself, which is the quickest way to check on a delivery. You can create one here in under a minute.

Can I change or cancel an order after placing it?

Get in touch as soon as you can. Orders are processed quickly — usually within two working days — so whether a change is possible depends on how far the order has moved. Once it has shipped it cannot be recalled. See our Return & Cancellation Policy for the full position.

Do you supply a GST invoice?

Yes. If you need your GSTIN on the invoice, send it to us with your order number through our contact form and we will make sure it is on the copy you receive.

What payment methods do you accept?

The payment options available to you are shown at checkout. If you need to arrange payment another way — a bank transfer against a proforma invoice, for instance — talk to us before placing the order.

Shipping and delivery

How long will my order take?

Orders are processed within two working days, and transit time after that depends on your location. Our Shipping Policy sets out processing, dispatch and delivery in full.

How do I track my order?

Sign in and open My Orders, where every order and its current status is listed. The Track Order link in the site header takes you to the same place.

My package arrived damaged. What should I do?

Tell us straight away, with photographs of the packaging and the part, through our contact form. Reporting damage early makes it far easier for us to resolve, so please do not wait until you come to fit the part.

Returns and warranty

Can I return a part?

Returns are accepted within seven days of delivery, subject to our Return & Cancellation Policy. Optical consumables — lenses, cover glass and protective windows — can only be returned unused and in their original sealed packaging, since a single firing marks the coating permanently. Please check the part number before opening the seal.

Are parts covered by a warranty?

Our spare parts carry a limited warranty and the details are supplied with the product. The warranty does not cover misuse, modification, or use outside the manufacturer’s instructions. Full terms are in our Terms & Conditions.

A part failed early. What do I do?

Contact us with your order number, the part, and what happened — including the material, thickness and assist gas you were cutting if it is a nozzle or an optic. That detail usually tells us whether it is a defect or a process issue, and either way it is the fastest route to a resolution.

Account and support

I have forgotten my password.

Use the password reset link on the sign-in page and we will email you a way back in.

How do I reach a person?

Call +91 88666 08444 between 11am and 6pm, Monday to Friday, or send us a message through our contact form at any time. If your question is about an existing order, having the order number to hand will save you a step.